Visitor
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2 Messages
Internet issues
My internet speeds are very slow. Less than 6 Mbps download and less than 20 Mbps upload. Drops are frequent. Speed tested several ways and all results are similar.
XFINITY AI Assistant troublshooting process did not resolve issue. Considering changing ISP.
EG
Expert
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116.9K Messages
15 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityRoberto
Official Employee
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2.2K Messages
13 days ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your slow Internet speeds. You are in the right place and we are happy to assist you. @user_7ogy87, are you on a wireless connection or hardwired to the modem?
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EG
Expert
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116.9K Messages
13 days ago
@user_7ogy87
Did you have a chance to see if any of those tips apply ?
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EG
Expert
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116.9K Messages
13 days ago
@user_7ogy87
YW !
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