Internet Jitter with Upload

Hi,

My internet keeps randomly dropping out and having high upload jitter. I followed all troubleshooting steps, tried it on two different devices, used two different ethernet cords, and messed with my internet adapter settings. I was wondering if I could have any help with this issue.

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U

user_ajx123

3 Messages

1 month ago

Here are the bufferbloat test and the ping plotter test showing packet loss and high ping spikes.

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U

user_ajx123

3 Messages

1 month ago

Here is all the information that was requested:
https://imgur.com/a/vyGLca7

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XfinityJeniece

Official Employee

•

2.4K Messages

Hey there, user_ajx123, thanks for providing those details and attempting those troubleshooting steps. We truly appreciate you trying to resolve this issue. I work from home and rely on my connection so I understand connection issues can be frustrating. We would be happy to take a look at your signals on our end.

To send a "Direct Message" to Xfinity Support:
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Click the "New message" (pencil and paper) icon
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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 month ago

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Internet Jitter with Upload

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