Visitor

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1 Message

09/14/2026 7:04 PM

Internet keeps cutting out

For the past week and a half, my internet has been cutting out randomly and then coming back 30 seconds to a few minutes later. Sometimes I have to switch between my two networks to restore internet access. Today it has happened 8+ times, even after unplugging my modem, checking that the cords attached to my modem are secure, and ensuring my modem isn't overheating. What else can I do to fix this issue? Sometimes when my connection is restored I get a message in my browser that my internet connection isn't secure or that it isn't private. ETA: I have my own modem, and it is five years old at this point, if that information helps.

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Expert

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121.4K Messages

9 days ago

Official Employee

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2.7K Messages

7 days ago

Hi @sjgizmo! Are you still experiencing issues with your service at this time? Were you able to check out the link to our Internet Troubleshooting Tips that @EG provided above? 

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