Internet keeps disconnecting

Hi, thanks for offering your assistance. I tried those links you posted, the first one just says the connection times out, tried several times no other results. The second one takes me to a page saying I should download the xfinity app, so I did, there doesn't seem to be anything in there for working out the issue other than a speed test, which doesn't really help because its not the speed Im concerned with its the disconnecting and lagging. 

I tried googling how to get modem's signal status values and it gave me more IP address sites similar to the ones you mentioned, that also just say the connection times out? 

The gateway says XB7-T on the back, is that the make and model? Its and Xfinity device. 

Thanks for reaching out to us @user_nb3zw3! We appreciate you for trying the steps EG recommended. I completely understand how connections issues like this can be frustrating when they interrupt your work and when you’re trying to relax outside of work.

Because this happens multiple times a day on multiple devices using wireless and wired connections, I’ll need to take a deeper look at the signal levels and send some troubleshooting signals on my end. 

For reference, here’s our support article on troubleshooting Xfinity internet:
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

PS, thank you for your help @EG!

@user_nb3zw3​ 

You may have to enable Admin Tool access first to allow access to 10.0.0.1

https://www.xfinity.com/support/articles/admin-tool-access  

Open the Xfinity App. (You'll need a working connection for this step).

Go to the WiFi tab.

Select View WiFi equipment and open Advanced Settings.

Select Admin Tool online access.

Slide the toggle button to Allow Admin Tool access (ON).

Select Save.