Visitor
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3 Messages
Internet Keeps Disconnecting
We’ve been having an issue for the last 3 days now where our WiFi keep cutting out every 15-20 min,our devices stay connected to the WiFi network, but the Internet goes out constantly. This happens multiple times a day, and seems to happen more and more each day and it’s getting really frustrating
user_zkr1u4
Visitor
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3 Messages
3 days ago
I’ve had to reset the gateway multiple times, checked the app and it says the connection is fine but I really don’t want to resort to a tech coming out to fix this issue
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EG
Expert
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120.2K Messages
2 days ago
First. As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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120.2K Messages
2 hours ago
@user_zkr1u4
Have you had a chance to see if any of those troubleshooting tips apply ?
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