Visitor
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1 Message
Internet keeps dropping on macbook. Restarting the modem does not help.
My macbook is on wifi connection. I did everything the stupid ai assistant said. Having the exact same issue as this post
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by: user_frnit6
02/20/2024 1:55 PM
Closed
Internet drops several times a day, restarting only helps temporarily
We are constantly unplugging and restarting our modem.
But there is no way out of the chatbot loop who is only able to tell me to restart my modem.
When I restart it and it works, the chatbot thinks there's no problem.
We need help.
Is the next step to bring my modem to the Comcast store? Will that help?
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so what did you do to fix this?
EG
Expert
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122.2K Messages
1 day ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityBrianH
Official Employee
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2.6K Messages
3 hours ago
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