Internet keeps dropping out, and can't access support

@XfinityShawn​ I don't have the Xfinity app, surely there is another way to reach customer support?

Our team can certainly help with troubleshooting your services @user_9it95a! Our Xfinity app is just a great resource for troubleshooting. Shawn had asked to see if you have already completed some troubleshooting steps through our app before reaching out to us.

Are you experiencing these intermittent connection issues on all devices at the same time or certain devices?

@XfinityAldrik​ I've tried those steps, now my internet speed is slow by Xfinitys test, yet the AI bot "can't find any problems". I'm on a gigabyte extra plan - my uploads should be above that. I constantly have issues with slow internet and disconnects and get told nothing is wrong.

Hello @user_9it95a, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message