@user_swpl7j If you haven't gotten a chance to yet, we would strongly recommend reviewing the troubleshooting tips post our community of experts put together when dealing with connection issues and what to look for. Let us know when you get a chance to review and test some of those fixes out from your end. Our team can jump in and provide some additional assistance if needed!
EG
Expert
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119.2K Posts
3 months ago
First. When these drops occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityBradM
Official Employee
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1.5K Posts
3 months ago
@user_swpl7j If you haven't gotten a chance to yet, we would strongly recommend reviewing the troubleshooting tips post our community of experts put together when dealing with connection issues and what to look for. Let us know when you get a chance to review and test some of those fixes out from your end. Our team can jump in and provide some additional assistance if needed!
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EG
Expert
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119.2K Posts
3 months ago
Were you able to find any outage info on that site or in the app ?
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EG
Expert
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119.2K Posts
2 days ago
The original poster has not returned. 3-month-old dead thread is now being closed.
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