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angelus022695
1st Topic

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2 Messages

Thursday, July 9th, 2026 8:16 PM

internet keeps dropping

I CONSTANTLY have to troubleshoot and disconnect and reconnect my internet because of your system I have NEVER in my 43 years have had to do things constantly like this until my apartment complex forced us to use you when I moved to chicago. This is unacceptable

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18 days ago

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EG

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119.6K Messages

20 days ago

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angelus022695

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2 Messages

Already did all that its unhelpful. I am a security analyst with network experience none of that has fixed anything... AGAIN network CONSTANTLY drops at least once a day it is NOT my stuff as its EVERYTHING that goes down or slows down and EVEN recently your tool says its going down but ONLY will tell you to reset it. SOMETHING is going on for it to go down every day..... this is unacceptable FIX the issue

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20 days ago

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XfinityAmandaB

Official Employee

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3.3K Messages

 

angelus022695 Thank you so much for reaching out for help with your connection. This is not the experience we want any customer to have, and we appreciate you reaching out for help so we can assist with these disconnects. The page @EG  shared doesn't just go over checking equipment but also the RF signals to help identify where the issue is, especially if it is on our side. With that, I would be happy to help take a closer look for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.

 [Edit: added tag and how to link]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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18 days ago

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