Visitor
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1 Message
Internet lagging, slow
Last Saturday March 12, started having internet issues, took the old box and exchanged to a new one, afterwards invite of resetting the system, still having problems with the speed connecting, its been lagging worse, its only running 5mb that the previous 100mb, we need the service tech to check the main box outside our house, something is wrong, pls. Come and check it, [Edited: "Personal Information"]
XfinityKei
Official Employee
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2.3K Messages
9 days ago
@user_7d3d5c Thanks for reaching out to us about your connection issues. If swapping the box didn't work I would like to troubleshot more and check on your connection and devices to resolve this for you.
Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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116.9K Messages
9 days ago
@user_7d3d5c @XfinityKei
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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