Visitor
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1 Message
Internet Monthly Usage is 0
The internet usage in my XFinity portal shows 0 usage for every month since January. My internet, for the most part, is working. And I pay monthly on time. What gives?
Sincerely,
Confused
Visitor
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1 Message
The internet usage in my XFinity portal shows 0 usage for every month since January. My internet, for the most part, is working. And I pay monthly on time. What gives?
Sincerely,
Confused
user_skkvqe
Visitor
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3 Messages
2 days ago
I got the same for thee months (March, April, May),even thou I work from home. My average is 600Gb. Now, this month I suddenly are over 1Tb, and I was out of the house for 2 weeks. They said they cannot help me because the modem is mine. the only solution for them is to upgrade to unlimited. I change my password and only set 4 devices and it still sais I'm using over 30 Gb per day. I will not be surpirse if you get over the limit soon. Good luck.
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BruceW
Gold Problem Solver
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26.6K Messages
2 days ago
As stated in https://www.xfinity.com/support/articles/do-not-see-usage-meter :
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityJustinC
Official Employee
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1.6K Messages
10 hours ago
Hello, @user_5nj7bp thank you for taking time to reach out over Xfinity Forums. I understand wanting to keep track of your data usage, especially if you're in an area that has a data threshold and your account doesn't have unlimited data. To view the Data Usage Meter you must be signed in with a Xfinity ID that is either the Primary or Manager level.
- Is the Xfinity ID you're using either the Primary or a Manager?
I found this helpful document on our website that has more information, and if the Xfinity ID is on the correct level to view the meter and still having issues. You would want to work with our Customer Security Assurance experts at 1-888-565-4329, they also have a website https://spa.xfinity.com/help where they can be contacted by selecting Report an Issue at the bottom of the page.
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