Visitor
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1 Message
Internet much slower than plan speed
I pay for 600mbs but even standing next to the router my iphone receives less than 50mbs. Trying to work on my laptop is almost impossible.
Visitor
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1 Message
I pay for 600mbs but even standing next to the router my iphone receives less than 50mbs. Trying to work on my laptop is almost impossible.
sailorbear510
Contributor
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65 Messages
19 days ago
How many devices are connected in your house? And are you using Xfinity Equipment or your own?
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XfinityDena
Official Employee
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3.8K Messages
17 days ago
@user_d2z1fq I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
If you have our Gateway you can test the speeds to the Gateway using the Xfinity app (https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app)
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