This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, modem / router brand and model number, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step.
EG
Expert
•
116.9K Messages
12 days ago
Use a descriptive topic subject:
This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
Be comprehensive:
Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, modem / router brand and model number, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
0
0
XfinityDena
Official Employee
•
4.2K Messages
10 days ago
@user_o2596i
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step.
0
0