Visitor
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1 Message
Internet not working
Our home internet is not working but says it’s connected and then we get sent a captive message and it’s not working. What are we to do to fix this?
Visitor
•
1 Message
Our home internet is not working but says it’s connected and then we get sent a captive message and it’s not working. What are we to do to fix this?
XfinityAlyssaA
Official Employee
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2.9K Messages
13 hours ago
Good afternoon @user_rc4if8, and thank you for reaching out on our Community Forums regarding your service issues. We appreciate the opportunity to help.
I see that you mentioned your device shows as connected, but you're receiving a captive message. To better understand what's happening, may I ask what specific message you're seeing?
Additionally, have you tried any troubleshooting steps so far, such as restarting your modem and device? If so, please let us know what you've tried and whether you've noticed any changes.
We'll be happy to work through this with you and help determine the next best steps.
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