Visitor
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1 Message
Internet only working in one location
Our router is plugged into the coaxial wall outlet in the living room but when I rearranged the living & moved the router to another location within the same room only a few feet away & ran a longer coaxial cable to it with a splitter for the router & cable box the router no longer works. I’ve exhausted, I believe, all avenues for troubleshooting & still nothing. (P.S. I use to work for Frontier Communications as a tech support.) And the only way for me to get the Internet working again is to plug it directly into the wall outlet. I don’t quite get what the heck is going on. It should work. The only difference is I’m running a longer coaxial cable.
EG
Expert
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111.6K Messages
28 days ago
It sounds like the incoming signal may already be on the weak side. and the splitter is weakening the signal too much for the modem to be able to function.
What do the signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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XfinityArmand
Official Employee
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2.2K Messages
26 days ago
Hi there @user_w9xh2s! Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to ensure your concerns are addressed properly and resolved. So that we can get a look at what is going on, please feel free to shoot us a private message with your details. That way we can get things rolling.
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• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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111.6K Messages
26 days ago
@user_w9xh2s
Did you have a chance to gather the requested info ? Please respond right here in your topic on these public help forums. Thank you.
(edited)
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