Visitor
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1 Message
Internet out for hours
I'm located in Northern Illinois. At 6:14pm my internet went out and an outage was reported. The estimated restoration time was 9pm. At 6:54 I received an update stating, "
Xfinity service in your area was restored at approximately 11:39 PM Central but your Internet device is offline. To get back up and running, try restarting the device: unplug the power, wait a few seconds, plug it back in, then wait for your device to come back online."
For 1, how it is possible for an outage to be restored at 11:39pm when the time is not even 7pm yet.
2, I have done all the troubleshooting steps multiple times now. Xfinity is indicating no outages but my neighbors also don't have internet access. My modem is just blinking orange. Xfinity assistant guided me to schedule a tech appointment but this won't be until Monday. It is currently Wednesday. I'm just hoping that I can get some answers as to what is wrong and what I can do if anything.
XfinityThomasA
Official Employee
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2.4K Messages
4 hours ago
Hi there, and welcome to the Xfinity Forums Community! Thank you for taking the time to share your feedback and walk us through the steps you've already tried—we really appreciate it. I’m truly sorry you’ve had to deal with this kind of experience. It’s not what we want for anyone. Please know that you’re not alone here—our team is right here with you and ready to help with anything Xfinity-related. We’ve got your back. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message
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CAdreamer1
New Poster
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2 Messages
2 hours ago
Northern CA, outage started at 2 am, no alerts, nothing. It’s now past 8pm on Friday at the beginning of a three-day weekend. I HATE this company but we’re held hostage. No other options at this address. We are in a city of 175,000, so not in a rural area.
Fortunately, we are residential, but there are businesses nearby that depend on reliable internet.
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