Visitor
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1 Message
Internet out
My router just decided to shut off so I unplug for 30 seconds re plug and its just blinking green then yellow then green again and when I click for assistance it never comes up!!
Visitor
•
1 Message
My router just decided to shut off so I unplug for 30 seconds re plug and its just blinking green then yellow then green again and when I click for assistance it never comes up!!
XfinityPaula
Official Employee
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2K Messages
29 days ago
Hello user_2hzlas! Thank you for reaching out to us for help with the internet service. We have so many items that need internet to function now, it's vital that we have a connection. I'm sorry that we are having this trouble and that the assistant is not working. I would love to help out. My team is available 6am-1am ET. I hope that you are back online, but if you are still having trouble I will help out. Is the router still blinking?
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