Internet outage for whole day

user_sawo45 Thank you so much for reaching out with a post for help with the interruption in your area. If you are one of the many customers in the few states that were impacted by the recent storm our teams have been working around the clock to complete repairs to restore services. Keep in mind we do have to wait for an all-clear in most areas before we can even start to check on what is needed to start repairs and that can be delayed if commercial power is impacted since our services do use commercial power. All of our estimated times for restoration of service are updated to our Xfinity status center in real-time as they are updated on our end. To keep you all in the loop as much as we can on when to expect services to be restored. If you are not in one of the impacted states and are having issues please feel free to 

send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.