Hey there, @user_ac4v6j! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand needing to have a consistent connection as my household relies on the connection for all things, so I understand. Thank you so much for sharing those steps @EG, it is a great place to start with troubleshooting.
When you mention fluctuation, what are you doing at the time? Are you losing connection completely or seeing slow down of speeds? Please let us know.
You're welcome, thank you so much for sharing those details with us @user_ac4v6j! I would be more than happy to look into the account further and troubleshoot with you directly. Can you please send us a DM to get started?
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EG
Expert
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121.6K Messages
6 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityAdrienne
Official Employee
•
2.3K Messages
4 days ago
Hey there, @user_ac4v6j! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand needing to have a consistent connection as my household relies on the connection for all things, so I understand. Thank you so much for sharing those steps @EG, it is a great place to start with troubleshooting.
When you mention fluctuation, what are you doing at the time? Are you losing connection completely or seeing slow down of speeds? Please let us know.
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0