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user_xbmmgz
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1st Reply

Visitor

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8 Messages

08/25/2026 7:10 PM

Internet Performance and Now Frequent Drops

I have had speed issues for months and had several technician visits.  Now I am having frequent drops.   Anyone have any ideas of how I can get this resolved?

My gateway reports the following:

hannel ID
44
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
193
194
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
615 MHz
429 MHz
435 MHz
441 MHz
447 MHz
453 MHz
459 MHz
465 MHz
471 MHz
477 MHz
483 MHz
489 MHz
495 MHz
501 MHz
507 MHz
513 MHz
519 MHz
525 MHz
531 MHz
537 MHz
543 MHz
549 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
690000000
957000000
SNR
37.6 dB
44.7 dB
44.7 dB
44.6 dB
44.4 dB
44.5 dB
44.3 dB
44.2 dB
44.1 dB
43.9 dB
43.9 dB
42.1 dB
43.1 dB
42.3 dB
41.1 dB
42.6 dB
43.2 dB
43.0 dB
41.7 dB
38.8 dB
41.3 dB
41.3 dB
42.1 dB
42.7 dB
41.2 dB
42.3 dB
42.5 dB
42.6 dB
42.4 dB
42.5 dB
42.5 dB
42.4 dB
0.0 dB
34.1 dB
Power Level
1.6 dBmV
4.7 dBmV
4.7 dBmV
4.4 dBmV
4.2 dBmV
4.3 dBmV
4.1 dBmV
3.9 dBmV
3.7 dBmV
3.5 dBmV
3.4 dBmV
3.2 dBmV
2.9 dBmV
2.7 dBmV
2.5 dBmV
2.4 dBmV
2.4 dBmV
2.3 dBmV
2.2 dBmV
2.0 dBmV
2.0 dBmV
1.9 dBmV
1.9 dBmV
2.0 dBmV
1.9 dBmV
2.0 dBmV
2.0 dBmV
2.0 dBmV
1.9 dBmV
2.0 dBmV
1.8 dBmV
1.7 dBmV
0.4 dBmV
-8.6 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM

Question

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Updated 

20 days ago

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user_xbmmgz

Visitor

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8 Messages

29 days ago

Additionally:

CM Error Codewords
Channel ID
44
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
193
194
Unerrored Codewords
155533628
357976531
357983203
357992376
357998226
358005230
358010732
358015722
358070452
358030764
358039187
358045078
358051419
358058317
358064969
358072273
358128623
358084660
358090836
358098151
358104512
358110152
358116473
358123806
358178959
358135114
358143988
358153674
358159781
358168849
358167362
358170625
72088730
155533628
Correctable Codewords
87623834
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
41185932
87623834
Uncorrectable Codewords
55342549
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
30425826
55342549

0

0

XfinityJorge

Official Employee

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3.3K Messages

27 days ago

 

user_xbmmgz Hi there! Thanks for taking the time out of your day to contact us! We are sorry to hear about these connection issues and our team is here to help! Can you tell us what the latest tech said when they were at your home? We are happy to help remotely and if needed get an expert out there! 

 

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user_xbmmgz

Visitor

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8 Messages

The last technician thought that the signal and speed were good.  I am still getting multiple drops per hour. 

Here is the "end user" experience at my work laptop - I run speedtest ever hour on the 15th minute.  And yes while I have 2GB service my laptop is connected by a 1GB connection.

Date Time server name server id idle latency idle jitter packet loss download upload download bytes upload bytes share url download latency download latency jitter download latency low download latency high upload latency upload latency jitter upload latency low upload latency high idle latency low idle latency high
Thu 09/03/2026  2:15:12.00 Brightspeed - Beaufort, SC 69079 41.6436 3.04575 0 37825227 34149752 413505952 482501420 https://www.speedtest.net/result/c/0551a512-b32f-40c6-89ba-882d89b0dda4 81.5724 29.6557 36.469 646.855 54.5861 22.111 37.435 2400.81 38.268 44.997
Thu 09/03/2026  3:15:11.97 Brightspeed - Beaufort, SC 69079 36.4219 1.14825 0 105850339 36734972 1156793760 349523769 https://www.speedtest.net/result/c/9dbdff18-3788-4167-a7dd-e96613a890b0 40.4289 11.7261 31.649 296.56 41.7016 3.27077 31.192 122.663 35.284 38.267
Thu 09/03/2026  4:15:16.20 Brightspeed - Beaufort, SC 69079 35.7006 2.684 0 96760860 36945665 1351752426 371663039 https://www.speedtest.net/result/c/b324a1da-4b2f-47c7-b8e3-43e33e3be6d9 39.3351 6.04906 30.603 290.55 43.1798 3.20448 30.587 122.468 31.456 36.923
Thu 09/03/2026  5:15:12.47 Brightspeed - Beaufort, SC 69079 32.6248 3.565 0.552486 96429454 36735850 1067413568 352758616 https://www.speedtest.net/result/c/8d22b135-a39b-45e5-a81e-d98c1fc52ce5 38.339 6.99223 31.535 289.722 42.1382 3.83064 30.451 138.853 30.761 40.166
Thu 09/03/2026  6:15:12.90 Brightspeed - Beaufort, SC 69079 54.9624 7.812 0 102751719 36693512 1072787264 367696488 https://www.speedtest.net/result/c/a5198a6c-5afd-4dfe-837a-88cfa8da0773 42.631 6.89675 34.95 306.218 47.9378 4.45102 36.458 131.835 46.108 60.222
Thu 09/03/2026  7:15:12.40 Brightspeed - Beaufort, SC 69079 36.3546 0.9375 0 88283287 36649483 773803808 446346722 https://www.speedtest.net/result/c/621d690c-70c2-440b-86d7-f3f85cead083 37.7198 11.258 30.004 289.151 42.0339 4.15398 29.523 149.828 35.648 37.734
Thu 09/03/2026  8:15:21.82 Brightspeed - Beaufort, SC 69079 35.0916 6.0315 0 10563804 32231325 148174112 415628178 https://www.speedtest.net/result/c/fedb04a3-0698-4561-8714-b737eb49f658 427.196 94.2251 32.447 2085.71 53.8732 34.5432 33.578 2601.45 31.094 40.366
Thu 09/03/2026  9:15:23.11 Brightspeed - Beaufort, SC 69079 98.9916 58.6017 0 56067079 34956551 841234633 356033507 https://www.speedtest.net/result/c/75cea5b3-2992-498b-9ed4-26c70a5b20a2 51.0908 17.0694 31.999 347.429 47.6315 8.44463 30.646 140.968 57.383 186.146
Thu 09/03/2026 15:11.1 Brightspeed - Beaufort, SC 69079 36.3398 2.122 0 82970255 36508046 724780800 374723575 https://www.speedtest.net/result/c/e11a68b5-25f6-4326-b7ca-4f5fb9275ff8 37.9729 12.7423 28.948 291.296 43.3884 4.23748 30.231 111.957 33.411 39.185
Thu 09/03/2026 34:36.6 Brightspeed - Beaufort, SC 69079 35.8616 1.9355 0 78053957 36428999 928714560 345687567 https://www.speedtest.net/result/c/26dc3dc1-f2dd-4de6-98e9-bb64d4d07de8 38.3605 7.76292 30.827 284.575 43.4914 4.14611 29.733 105.453 34.669 40.614
Thu 09/03/2026 15:15.9 Brightspeed - Beaufort, SC 69079 39.2784 2.99275 0.431034 67130228 35095400 977175584 336099870 https://www.speedtest.net/result/c/4bc8fa3c-3cc9-4312-9346-a65946c4de22 36.9127 12.6453 29.563 315.9 39.8646 5.7268 31.45 137.294 36.269 41.1
Thu 09/03/2026 34:27.8 Brightspeed - Beaufort, SC 69079 46.6833 3.47975 0 82789049 9680759 511099200 67215321 https://www.speedtest.net/result/c/f0dc34bb-ed6d-4cff-9a3f-1633ce7df37e 41.172 8.93375 34.107 292.159 45.0385 12.229 40.398 397.364 43.74 48.546
Thu 09/03/2026 15:14.0 Brightspeed - Beaufort, SC 69079 51.4344 3.9145 1.78571 78418933 35769844 542406464 349453471 https://www.speedtest.net/result/c/7526235e-775e-4bc7-a29d-2ecb148f5a7d 44.4063 6.07597 35.705 66.498 45.8019 4.01001 35.49 156.53 45.106 53.059
Thu 09/03/2026 34:35.6 Brightspeed - Beaufort, SC 69079 43.1321 3.5525 0 84938599 36480107 932022720 357423697 https://www.speedtest.net/result/c/9bc9b415-d932-4de9-a8e6-51d514c3c6ad 43.3625 6.78728 35.638 302.557 48.4523 4.61249 36.575 145.5 39.994 45.481
Thu 09/03/2026 15:12.6 Brightspeed - Beaufort, SC 69079 36.5091 2.68575 0 66870815 36209281 780400800 331350229 https://www.speedtest.net/result/c/f075dc23-49ee-4cea-84f6-9233bff08229 36.6082 6.36255 29.747 71.104 45.1857 5.45166 33.117 113.949 35.102 39.841
Thu 09/03/2026 34:32.4 Brightspeed - Beaufort, SC 69079 43.9561 1.325 0 79998471 36575710 593771264 373940937 https://www.speedtest.net/result/c/9baf2de9-e7cf-44b6-98b2-42219a715dbe 44.2545 6.57355 35.864 68.156 48.0576 4.63916 37.063 167.872 40.32 45.041
Thu 09/03/2026 15:09.5 Brightspeed - Beaufort, SC 69079 40.8371 1.47125 0 64401937 36350914 528855840 349445835 https://www.speedtest.net/result/c/ca2d97a3-b876-4b74-b659-6b0893240370 42.01 5.90211 34.517 62.903 49.7043 5.76427 37.097 211.404 39.63 42.199
Thu 09/03/2026 34:33.8 Brightspeed - Beaufort, SC 69079 35.782 1.36525 0 73776616 36742615 692425664 363274813 https://www.speedtest.net/result/c/c3bffc15-8bef-4ff8-a634-d1f67b9d637e 36.0272 7.95551 29.364 282.409 42.0431 2.99442 29.157 99.995 34.895 37.298

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20 days ago

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user_xbmmgz

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8 Messages

I'll increase the frequency of the speedtest to 5 minutes for the next several hours and will share the data so you can see the dropped connections.

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20 days ago

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user_xbmmgz

Visitor

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8 Messages

Here are the results from the last 15 minutes.  You'll see the internet connection down at 3:49 and 3:54 :(

Date Time server name server id idle latency idle jitter packet loss download upload download bytes upload bytes share url download server count download latency download latency jitter download latency low download latency high upload latency upload latency jitter upload latency low upload latency high idle latency low idle latency high
Thu 09/03/2026 3:44:39 PM Brightspeed - Beaufort, SC 69079 41.81 5.78925 0 47890973 30137572 7.11E+08 3.14E+08 https://www.speedtest.net/result/c/a36c81de-8af7-4b51-acf9-6325903a3ef7 1 42.0606 9.97597 34.963 299.589 45.5747 6.62266 34.459 135.848 40.437 49.345
Thu 09/03/2026 3:49:33 PM
Thu 09/03/2026 3:54:34 PM

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20 days ago

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user_xbmmgz

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8 Messages

Date Time server name server id idle latency idle jitter packet loss download upload download bytes upload bytes share url download server count download latency download latency jitter download latency low download latency high upload latency upload latency jitter upload latency low upload latency high idle latency low idle latency high
Fri 09/04/2026  6:59:30.78 Brightspeed - Beaufort, SC 69079 36.1379 1.6325 0 76777188 36671806 5.34E+08 3.66E+08 https://www.speedtest.net/result/c/dd7dc9e8-9af0-46a5-bc02-ed46de8f844b 1 37.81 22.1907 29.93 618.848 44.6948 5.59035 36.489 141.627 35.57 39.204
Fri 09/04/2026  7:04:35.30
Fri 09/04/2026  7:09:36.54 Brightspeed - Beaufort, SC 69079 35.8135 0.729 0 86606187 36499546 8.77E+08 4.37E+08 https://www.speedtest.net/result/c/c20cda8b-7191-4757-acf1-8c44f31dc29f 1 37.1176 7.34647 30.187 282.645 42.6182 3.4674 33.738 96.475 35.352 37.365
Fri 09/04/2026  7:14:36.62
Fri 09/04/2026  7:19:37.21 Brightspeed - Beaufort, SC 69079 35.5101 3.161 0 71080750 24019718 6.25E+08 3.17E+08 https://www.speedtest.net/result/c/9c223abd-83b4-4941-a859-f1c2a8123ca1 1 36.0178 15.0224 29.163 309.082 40.8333 9.68916 29.332 309.988 31.529 39.506
Fri 09/04/2026  7:24:35.32 Brightspeed - Beaufort, SC 69079 41.4656 1.38175 0 56316610 35080314 6.91E+08 2.97E+08 https://www.speedtest.net/result/c/01baffa7-d163-4e91-be81-340f945f9b42 1 41.3506 8.37392 34.762 305.456 54.3299 5.74757 37.378 175.704 39.943 44.857
Fri 09/04/2026  7:29:31.10
Fri 09/04/2026  7:34:35.33 Brightspeed - Beaufort, SC 69079 36.0395 0.52825 0 70067202 36644428 8.03E+08 3.52E+08 https://www.speedtest.net/result/c/46826e4e-3035-4b28-ad0f-c39557f2da5b 1 36.63 6.33458 28.107 91.411 42.7555 4.32354 31.16 113.587 35.211 36.562
Fri 09/04/2026  7:39:30.65
Fri 09/04/2026  7:44:37.69 Brightspeed - Beaufort, SC 69079 41.693 5.3455 1.3245 68235583 18441704 6.34E+08 2.35E+08 https://www.speedtest.net/result/c/128b7166-0489-4d31-825f-e02f36f87e43 1 41.2666 9.06834 34.915 298.827 49.7719 13.2711 34.958 385.82 40.122 48.943
Fri 09/04/2026  7:49:34.66 Brightspeed - Beaufort, SC 69079 38.5917 1.7665 0 69012390 9564359 4.41E+08 1.3E+08 https://www.speedtest.net/result/c/43a61a7f-fb4d-4293-b07c-cf32f10a9a21 1 35.4435 5.26168 28.778 63.21 44.5176 15.6378 28.947 198.989 36.182 39.819
Fri 09/04/2026  7:54:38.88
Fri 09/04/2026  9:20:18.33 Brightspeed - Beaufort, SC 69079 35.6863 3.7995 0 50565495 35507455 5.96E+08 2.99E+08 https://www.speedtest.net/result/c/9a9564bc-dbdb-4410-9b8f-564a05ef79cb 1 39.0167 10.8708 29.507 285.376 44.0106 5.57539 34.243 133.019 30.002 40.798
Fri 09/04/2026  9:24:37.70
Fri 09/04/2026  9:29:33.88 Brightspeed - Beaufort, SC 69079 39.355 2.6205 0 64223623 35987030 3.78E+08 5.01E+08 https://www.speedtest.net/result/c/be458ada-ac7f-4ccb-aaf2-cb88918cbfa3 1 45.6817 7.31242 36.766 67.261 48.2207 6.27524 35.366 253.184 36.176 40.83

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20 days ago

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user_xbmmgz

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8 Messages

If you look at this you will see 6 of 15 tests failed due to lack of connection.  I think this demonstrates a problem.

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20 days ago

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