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user_c0jq2m
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Visitor

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2 Messages

Wednesday, January 21st, 2026 6:22 PM

Internet router FAILING with NO ONE to talk to - brilliant

You all in your infinite wisdom have excluded ANY human from being able to assist. WHO pays your bills? Computers? NOOOO CUSTOMER. Your AI is so foolproof there are no humans. So smart. All us customers should let our AI pay you....oh wait - that won't work. TOO BAD. 

You have a DYING router in path. 

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11 days ago

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XfinityBradM

Official Employee

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1.1K Messages

12 days ago

@user_c0jq2m Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. What troubleshooting steps have you taken from your end?

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user_c0jq2m

Visitor

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2 Messages

Your management are [Edited: "Inflammatory"] to think they can replace all the people and have effective customer service!!!!!! The issue was with an INTERNET router. No idea who fixed but someone out there did. Unfortunately It was very critical I could not get to the needed website/domain. Oh well. 

(edited)

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12 days ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

I understand where your frustrations are coming from and we can forward your feedback @user_c0jq2m. Feedback can also be left on our website here https://www.xfinity.com/support/svp-contact-form. I do see that the router issue is fixed now. How are your services working? Do you have any other questions our team can help with?

 

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12 days ago

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