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user_hy8z20
1st Topic

2 Messages

Tuesday, April 1st, 2025 7:32 PM

Internet service issue

This is day three with no internet. Power was out three days ago but was back up in three hours. No technician has been around to investigate. 

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2 days ago

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EG

Expert

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109.5K Messages

3 days ago

First. Check here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps 

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user_hy8z20

2 Messages

@EG​ already did this. My house is the only one on the “outage” map. We had a tree go down and take out power lines. Electric was restored 3 hours later. It’s been 3 days and no Xfinity to investigate this issue. 

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2 days ago

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XfinityThomasD

Official Employee

 • 

1.2K Messages

 

user_hy8z20 Sorry to hear that you've been without your service for so long. Our team can look further into the area and see what we can do to get you back online. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

EG

Expert

 • 

109.5K Messages

2 days ago

Ok I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards for review. You should get a reply here in your topic. Good luck !

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