Visitor
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1 Message
Internet Service Moved to Early
I’m moving to a new location April 10th and set up my plan to switch to the new location on that day. However, my internet at my current address has been shutoff and I was given a notification that someone was being sent to the new address today to install equipment. I’m not there to let them in to install.
I would like to continue having Internet at my current address until April 10th like I had set up originally. Is there anyway to get internet temporarily? I still have the Xfinity equipment at my current address.
XfinityJustinC
Official Employee
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2.2K Messages
10 minutes ago
Hello, @user_8b6bc1 thank you for reaching out over Xfinity Forums. Working from home myself I completely understand the importance of having service up and running, and can definitely assist with getting service up and running again at the location you're currently in. I can also take a look at the secondary installation order as well, and since I'll need to gather some information we don't want in our public conversation.
Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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