Hello, I too am having trouble achieving the download speeds specified in my plan. How do I start a conversation with you? I have already spent over an hour Friday with a rep on the chat who stated that the Motorola MT7711 was EOL and was no not going to give me any more time to discuss. After they had "adjusted" things my downstream voltages have dropped into the -10 dBmV and below range. I have checked the long underground splices from the pole to the building and then to the house. These are all clean and dry. I believe there is some other issue present, and not just that modem is older, I know it's not Gbs ready, but should be able to perform more than 180 Mbs. I can upload modem connection page and Speetest results, if needed. Thanks
EG
Expert
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121.4K Messages
12 days ago
Please describe the nature of your issue in detail here, but be sure to exclude any personal information.
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XfinityDemetrise
Official Employee
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523 Messages
10 days ago
Hi there. Thank you so much for reaching out on our Xfinity Community Forum. How can we assist today?
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