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Internet Significantly Slower Than What I'm Paying For
hey there - similar to others' historical posts i'm having speed issues that don't align with my plan - especially when i work from home and need it most. i pay for 500 MBPS but on average only get 25 MBPS. i've run diagnostics on my modem and router mesh system and all of those seem to be in tip top shape. save me obiwan, you're my only hope.
XfinityArmand
Official Employee
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1.9K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support @tykw0nd0! We are so glad to hear from you and want to assist in any way that we can to ensure that you are having a top tier experience with your service. No worries! You have reached out to the right place to get things taken care of. So that we can get started, please feel free to shoot us a private message with your details.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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