1 Message
Internet slow and lagging since outage last month
The entire area had an outage about a month or so ago, and everyone in my house and around us has noticed that the internet has never been the same since. Download speeds are very slow, videos buffer or timeout and we have one of the upper level speeds. We have reset and tried everything possible. Please
tsacmoc99
1 Message
24 days ago
Same here, in GA. After 10 years with xfinity if this doens't clear up soon, I will be swapping. This is not what we pay for guys
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XfinityChelseaB
Official Employee
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1.2K Messages
23 days ago
Hello @user_9hwnfg, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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107.1K Messages
22 days ago
@user_9hwnfg @XfinityChelseaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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