Skip to main content
user_gu0k7d
1st Topic

Visitor

 • 

1 Message

Saturday, January 3rd, 2026 4:00 PM

internet slow causing me to miss work time

Cable Diagnostic
Status:Poor
Action:
[Downstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.
4) Contact your service provider for troubleshooting help.
Internet Access:
Downstream Status:
Upstream Status:

tech here this morning re ran cable but could not resolve the problem using nighthawk AX2700 

Question

 • 

Updated 

28 days ago

 • Edited

17

2

0

Oldest First
Selected Oldest First

Accepted Solution

EG

Expert

 • 

115.7K Messages

28 days ago

@XfinityBillie @user_gu0k7d  The AX2700 is the router portion of the gateway device. The modem model number is CAX30, which is indeed on the compatible list.

https://www.amazon.com/NETGEAR-Nighthawk-Modem-Router-DOCSIS/dp/B0D6GZDYS3 

(edited)

0

XfinityBillie

Official Employee

 • 

3.9K Messages

28 days ago

 

user_gu0k7d Thank you for taking the time to reach out to us here on our Xfinity Forums. You mentioned that you are using a nighthawk AX2700, I am not seeing that on our list of compatible devices, which may be why you are running into connection issues. Did the tech mention that the modem didn't appear to be compatible with our services? You can find the full list of compatible modems here: https://www.xfinity.com/support/internet/customerowned. 

 

0

0

forum icon

New to the Community?

Start Here