Visitor

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1 Message

Tuesday, August 26th, 2025

Internet Speed discrepancy

Hello there,

My plan is the 1100 speed but it almost never exceed 1GIG. Then, now I am getting notifications from Xfinity saying that I am getting more than what it is. Could someone please explain?

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Official Employee

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2.5K Messages

2 days ago

 

jpva23 We have been upgrading our speeds for a lot of customers. You may have gotten an increase with a completed upgrade. With your speeds, however, unless you have a hardwired device, you may not see the increase since Wifi is always going to be slower than a hardwired connection. Do you by chance have any devices hardwired to the modem you can use the speed test on to confirm the speed your modem is receiving directly? 

 

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