Visitor
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2 Messages
Internet speed inconsistency
One day my wifi would be fast, the other itll be slow and its been like this consistantly ever since i upgraded to the new router. I really dont like the new router and want an old one because it has way less issues, its unfair that the new router was forced on me and i gotta pay for a service that ISNT meeting the performance expectations i paid for. I even tried disconnecting all devices, restarting them and the router itself. The cables were fine and stable it just makes no sense. It doesnt help that the customer service and the last person they sent out here was practically useless and wasted my time when i needed them to resolve an issue and they just abandoned and rescheduled without communicating with me. All they said was "ill be back im gonna go grab my ladder" then 10 minutes later i get a text saying "we're sorry we missed you, click this link to reschedule" WHEN i let him in to take a look at the issue.
XfinityTommy
Official Employee
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3.2K Messages
15 days ago
Very sorry to hear about these issues with the speed Nicholas_R. Our team would love to help investigate things. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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121.4K Messages
15 days ago
@Nicholas_R @XfinityTommy
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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