2 Messages
Internet Speed Issues
We are unable to use all of our devices as the internet speed is terrible. We have to take our phones off the WiFi if we are streaming something on the TV. We are supposedly paying for 800 Mbps, but I only see up to 400 on many internet speed tests. We should not be having these issues with the speed that we are supposedly pay for. Please help me increase our internet speed so we can use multiple devices on the network at once. If we can't get this figured out, I will have to switch to Verizon.
XfinityChelseaB
Official Employee
•
1.3K Messages
21 days ago
Hello @user_zmyeaz, Thanks so much for taking a moment out of your day to leave a post on our community forum. We do have a great troubleshooting page that could help. Take a look here:
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting Or https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0#M316652 and you can also always use the Xfinity app for troubleshooting as well!
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