Skip to main content
user_0erhwt
1st Topic

Visitor

 • 

2 Messages

Friday, December 12th, 2025 9:37 PM

Internet speed not matching my plan

Plan is for 1100mbps but speed tests only give me UP to 100mbps. I'm using an ethernet connection and I have restarted my modem on countless times.

Question

 • 

Updated 

19 hours ago

16

1

0

Oldest First
Selected Oldest First
XfinityQue

Official Employee

 • 

303 Messages

3 days ago

 

user_0erhwt, hello there! I've been there before. That's not a good experience. May I ask are you using your own modem or a gateway provided by Comcast? 

 

2

0

user_0erhwt

Visitor

 • 

2 Messages

@XfinityQue​ I'm using the modem provided by Xfinity that stays in the apartment.

Like

Reply

20 hours ago

0

XfinityEmilyB

Official Employee

 • 

2.6K Messages

 

user_0erhwt Thank you for giving me a better idea of your setup. When you open the Xfinity App and run a health check on your internet, what recommendations does it give you? You can find instructions to run a health test whenever you notice connection issues if needed :). 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 hours ago

0

forum icon

New to the Community?

Start Here