1 Message
Internet speed throttled by Xfinity
It seems that they throttle my internet speed purposely. I very rarely get anywhere close to the speed I pay for…every evening it drops dramatically no matter what I reset or check. I had to turn off my phone’s WiFi off just to make this post. I also know that it isn’t a problem with my router because I have clocked it getting the correct speeds before. Anytime I talk to customer support they transfer me three or four times and spend most of their time going through the most basic troubleshooting that I have already done or trying to upsell me. I don’t want to pay more when I already don’t get what I pay for. Xfinity will probably be losing a customer soon.
carneyja
Visitor
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1 Message
2 days ago
I'm also paying for 800Mbps, did get 400Mbps to 700Mbps through nearly two years of the pandemic and now I barely get 50Mbps. Xfinity customer service is the worst, hard to reach a person and that person has never been able to help. I rarely call to keep my blood pressure down as they have you do basic test that I've already done. I'm a customer of nearly 30 years and I'm desperately looking for another internet and TV provider. Considering DSL if I can get a guaranteed 100Mbps, I would take it in a heart beat. Currently paying $265/mo for internet and programming. Xfinity service regarding TV has been terrible, picture will often freeze in the middle of watching a program. Often get error message stating to reboot my Xfinity box.
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XfinityShawn
Official Employee
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1.2K Messages
5 hours ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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