U

Thursday, November 14th, 2024 3:22 PM

Internet Speed

I have the gig extra plan so I'm supposed to be getting 1200mbps, but I'm only getting 453mbps. I tested with a wired connection because the support articles I found before starting this message said not to test speeds over WiFi. I have the most updated modem and have tried new modem and cables that I got from an xfinity store yesterday, but I'm still having the issue. Can I get some help? I work from home and depend on fast speeds to allow me to do my job as adequately as possible. 

Official Employee

 • 

945 Messages

7 days ago

 

user_hxiw2q Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

8 Messages

I just sent the message :) 

forum icon

New to the Community?

Start Here