Internet speed

I upgraded my internet plan to 1100 mbps more than a week ago, and my billing and plan reflect this, yet my internet is still operating at 600 mbps which was the old plan. The online assistance and phone number are absolutely no help

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EG

Expert

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110.5K Messages

16 days ago

What is the exact make and the model number of the modem that you are using ? Have you power cycled / rebooted it lately ?

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U

user_pimadl

Visitor

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2 Messages

@EG im not coming up with a make and model. Its one from comcast however,

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16 days ago

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XfinityQuemekia

Official Employee

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133 Messages

Hi @user_pimadl, I hope the day is treating you well. I completely understand your concerns with your speed, especially after upgrading your plan. As mentioned above by one of our experts, since upgrading your plan have you rebooted your modem?

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14 days ago

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EG

Expert

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110.5K Messages

15 days ago

OK. Second question ?

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user_pimadl

Internet speed

EG

user_pimadl

XfinityQuemekia

EG

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