internet speed

Hello,

I am subscribed to the 1100 Mbps internet plan. Over the past few days, I have noticed a significant drop in my internet speed. When I run a speed test through the Xfinity app, my download speed only measures around 24 Mbps. Following app's instructions, I restarted the gateway and tested again, but the speed further dropped to about 21 Mbps, and this slow speed has been continuing.

Could you please advise on how to troubleshoot or resolve this issue?

Thank you for your assistance.

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freemandw

Visitor

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1 Message

2 months ago

I also am a 1100 Mbps subscriber. I've had issues for the past week and one-half. There have been outages and no outages, yet I am getting 0% of my subscribed speed. A technician was out September 3rd 2025, He states my test confirm the problem is not with my cable/connections. I've restarted and rebooted my gateway several times and this does not fix the issue. When is there going to be a resolution?

2

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user_2zkruv

Visitor

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9 Messages

@freemandw You’re experiencing the same issue as I am. Recently the speed hasn’t been working properly, which even makes it difficult to update apps, and it’s very frustrating. I really hope this problem gets resolved soon. 😭

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2 months ago

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XfinityThomasD

Official Employee

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1.5K Messages

freemandw I'm sorry to hear that you're still having service issues after a recent appointment. Did the technician advise if there was any other issues with the network lines or signal coming to the home? Have you tried the troubleshooting diagnostics from the Xfinity app? That is a great first step since it will detect any signal issues to work from.

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1 month ago

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XfinityAmandaB

Official Employee

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2.7K Messages

1 month ago

user_2zkruv, issues with your speed are never fun, but thank you for being proactive and asking what you can do to help! I always recommend our Internet troubleshooting tips page, which covers everything you can check on your end and provides the next steps. Take a look and let me know what you find.

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user_2zkruv

internet speed

freemandw

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