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mdy666
Expressive Exchange
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31 Messages

Tuesday, December 9th, 2025 7:33 PM

Internet Speed

Someone please give my a logical explanation for this.  I had until today a 2GB Internet plan.  I was getting download speeds in the 900Mbps range up until about a month ago. Then for whatever reason it slowed down to between 500 and 600Mbps.  Since my router and computer are only able to reach 1GB I decided to call and see what other plans were available.  So In switched to a 1GB plan.  They refreshed my router I assume to activate the new plan and now I back to getting over 900 Mbps download.

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6 days ago

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XfinityJorge

Official Employee

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2.6K Messages

6 days ago

 

mdy666 Hello there! Thank you so much for using our Forums to contact our Xfinity Support Team. We are happy to work together to see what is going on with your plan and speed. I understand as a customer how important it is to get the speeds you are paying for so we got your back. To get started may I get your full name and service address over DM?
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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