Visitor
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4 Messages
Internet speeds do not match my plan.
Hello!
Ive run into a recent issue of my internet speeds not matching my plan. I currently pay for 1100 Mbps speed, all recent speed tests i've run have have shown somewhere around 5-20 Mbps on various testing websites. My area has had some recent weather events (storms) that i thought may be part of problem. I've tried multiple different things to try to solve this, turn off and on again, upgraded hardware, tested multiple different devices but im at a loss. Im reaching out here to get anymore advice or any other thing i could try, or if i should try to get a technician visit scheduled? If there is any other info i can provide i would be happy to do so!
Thank you!!
XfinityKei
Official Employee
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1.7K Messages
2 months ago
@AaronIbo Thanks for reaching out to our team for help with your speeds. That's a huge difference. We are here to help. I would like to troubleshoot first before sending out a tech. Can you tell us more about your connection setup and the devices you have connected?
Are you in the same room with your modem?
Do you own your modem or are you renting ours?
Do you have any splitters, amplifiers, separate routers connected?
Can you check the connection to your modem and routers if you have them to ensure everything is finger tight and secure?
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