Visitor

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1 Message

09/07/2026 8:11 PM

Internet very unreliable

Our internet goes down for awhile almost on a daily basis. This is the worse service I have ever seen.  Big money poor service.

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Expert

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121.4K Messages

16 days ago

First. When these outages occur, are they being officially indicated with any info about them here ?;


https://www.xfinity.com/support/status 


https://www.xfinity.com/support/articles/check-service-outage 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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3.5K Messages

14 days ago

user_49ef81 That is not the experience any customer should have with our connection, and we appreciate you reaching out for help. When these issues are present, are you seeing any alerts like @EG  mentioned in the Xfinity app or when you check our Xfinity Status Center? 

If there is no alert, there could be an issue with your connection, and that would need to be looked into more. 

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