@user_u2w83t Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that your internet isn't working. Is it completely offline or are you experiencing intermittent connection issues. I appreciate you letting us know that you have restarted the router, have you performed any other troubleshooting, such as using the Xfinity app to troubleshoot, checked the coaxial connection at both the modem and the wall plate? The more information you can provide, the better we can help.
EG
Expert
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107.1K Messages
24 days ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityBillie
Official Employee
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2.8K Messages
22 days ago
@user_u2w83t Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that your internet isn't working. Is it completely offline or are you experiencing intermittent connection issues. I appreciate you letting us know that you have restarted the router, have you performed any other troubleshooting, such as using the Xfinity app to troubleshoot, checked the coaxial connection at both the modem and the wall plate? The more information you can provide, the better we can help.
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