Internet

user_u6h3es, Hi there! Thanks for reaching out. I know how important it is to have your internet services working correctly as a customer myself who also works from home. I am so sorry to learn about this experience and that you have not received a link or can get a live person to help with scheduling an appointment. You've come to the right place. Our team is a group of dedicated experts who specialize in resolving appointment concerns such as this love of social media. We can help with scheduling an appointment. For the quickest way to easily scheduling an appointment have you tried online in My account? If not, here are the steps below. 

 

Before scheduling a repair appointment, try to resolve your issue using the online troubleshooting guides available on xfinity.com.

1.        Log in to xfinity.com.

2.        Click Troubleshoot under the device you want to troubleshoot

3.        Next, you can check for some common issues with this device. Try each troubleshooting step, then click Continue.

4.        If we're unable to resolve your issue online, you may be asked to set up a repair appointment with an Xfinity technician. Click Continue.

5.        Tell us about the issue you're having, then click Continue.

6.        Select a date and time that works for you and enter the best number for the technician to reach you. When you've completed all the fields, click Schedule Appointment.

7.        You'll see a confirmation page once your appointment is scheduled.

o        If you need to change or cancel your appointment, you can select Manage Appointment. Otherwise, you can exit by selecting Back to My Account.