Not much to go on there..... Did it ever work or is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily, or are they blinking ? Did you have the device activated for service yet ?
Hey there, clare123! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Thank you so much @EG for diving into the further details. Are you still having troubles with your connection? We would be happy to help with further troubleshooting with you.
EG
Expert
•
110.5K Messages
4 days ago
Not much to go on there..... Did it ever work or is this a new service install / new move in ? Is / are the light / lights on the modem lit steadily, or are they blinking ? Did you have the device activated for service yet ?
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XfinityAdrienne
Official Employee
•
1.3K Messages
4 days ago
Hey there, clare123! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Thank you so much @EG for diving into the further details. Are you still having troubles with your connection? We would be happy to help with further troubleshooting with you.
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