U

Visitor

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1 Message

Sunday, July 6th, 2025 10:28 PM

INTERNET

Xfinity your service is that absolute worst in all of jersey. I just wrote an entire thing and i will write it again bc SHOCKER YOUR CONNECTION WENT OUT YET AGAIN!!!!!!! I been having issues since Mother’s Day mind you it’s now July 6! It’s the same old song and dance; are your wires tight, is anything unplugged, restart your modem. This may help once or twice but then the internet keeps disconnecting every ten minutes with that lovely “no internet connection “ sign. So the first agent says we will send a tech guy out. Ok 4-6 bc normal people work all day and even at that time so i leave work early for the incompetent guy to show up at the end of the duration 6pm to stay for 5 minutes and say “everything seems fine here”. WRONG! Internet connection issues still occur. So we speak to the next agent this one recommended getting a new modem since mine is 3 years old and “outdated” so i spend $63 on that. It should work fine now right? WRONG AGAIN! So the third agent says all we can do is send a tech guy out and check the area. 4-6 AGAIN but this time we get a call at 5 pm not 3 not 4 but 5 to be told “sorry the tech guy cannot come today” I AM FUMING!!!! I’m not leaving work early again for more [Edited: "Language"] excuses. I’m tired of not being able to use internet services I pay for monthly. DO BETTER FIX YOUR [Edited: "Language"] CONNECTIONS AND ACTUALLY HELP YOUR CUSTOMERS THAT ARE FORCED TO USE YOUR [Edited: "Language"] INTERNET BC OF THE AREA YOU LIVE IN!!!!!!! 

Official Employee

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321 Messages

1 day ago

Hello @user_i8vick. I understand how frustrating it can be when your service is not working properly. It sounds like this has been a frustrating experience and we do not want you to have a bad experience. I would love to look at your account and see how we can help get this resolved. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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