Visitor

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1 Message

Thursday, August 28th, 2025

Internet

internet not working

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Expert

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114.1K Messages

2 months ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

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678 Messages

2 months ago

Hey there user_sf7kwh. We are happy to assist. I do have a couple questions in order for me to assist better. What is going on? Are you having trouble connecting all devices? Does your modem have a light on currently?

 

Expert

 • 

114.1K Messages

2 months ago

@user_sf7kwh 

Were you able to find any outage info on that site or in the app ?

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