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1 Message
Thursday, August 28th, 2025
internet not working
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Expert
114.1K Messages
2 months ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Official Employee
678 Messages
Hey there user_sf7kwh. We are happy to assist. I do have a couple questions in order for me to assist better. What is going on? Are you having trouble connecting all devices? Does your modem have a light on currently?
@user_sf7kwh
Were you able to find any outage info on that site or in the app ?
EG
Expert
•
114.1K Messages
2 months ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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0
XfinityJon
Official Employee
•
678 Messages
2 months ago
Hey there user_sf7kwh. We are happy to assist. I do have a couple questions in order for me to assist better. What is going on? Are you having trouble connecting all devices? Does your modem have a light on currently?
0
0
EG
Expert
•
114.1K Messages
2 months ago
@user_sf7kwh
Were you able to find any outage info on that site or in the app ?
0
0