Hi there, @user_s45n29 I'm very sorry for the trouble you are experiencing with your service. Have you tried power cycling your modem by unplugging the modem from the electrical outlet? Have you checked the Xfinity APP to make sure there is no ongoing service interruption that can still be impacting your service?-Richard
XfinityRichard
Official Employee
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2.5K Messages
23 days ago
Hi there, @user_s45n29 I'm very sorry for the trouble you are experiencing with your service. Have you tried power cycling your modem by unplugging the modem from the electrical outlet? Have you checked the Xfinity APP to make sure there is no ongoing service interruption that can still be impacting your service?-Richard
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EG
Expert
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114K Messages
22 days ago
Concern moved here to the Home Networking help section.
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