Visitor
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3 Messages
Interruption of internet
My wifi keeps going in and out. Do I need to replace the tower again? It seems like I just replaced it.
Visitor
•
3 Messages
My wifi keeps going in and out. Do I need to replace the tower again? It seems like I just replaced it.
EG
Expert
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116.9K Messages
29 days ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityEricB
Official Employee
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3.2K Messages
27 days ago
1
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EG
Expert
•
116.9K Messages
27 days ago
@user_qw7w2y
Have you had a chance to try that test ?
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