IP Address

My IP Address when connected to my home wifi says I am three hours away from where I actually am. This is affecting the channels I get when I am streaming, I have reset my router multiple times not sure what else I can do.

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XfinityArmand

Official Employee

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2.4K Messages

30 days ago

Hello @user_2j3sy0! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the best team to get things squared away for you. Can you tell me if you have been able to reset the device you are connecting with?

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user_2j3sy0

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2 Messages

Yes, multiple times.

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30 days ago

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XfinityArmand

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2.4K Messages

We are glad to take a closer look at things for you @user_2j3sy0! Please feel free to shoot us a private message with your details so that we can get a look at what's going on for you.

To send a "direct message" / "private message" message to Xfinity Support:

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• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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30 days ago

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BruceW

Gold Problem Solver

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26.8K Messages

30 days ago

My IP Address when connected to my home wifi says I am three hours away from where I actually am. ...

Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is located. Converting an IP address to a location is called "IP Geolocation" and it's done by third parties. https://forums.xfinity.com/conversations/your-home-network/fix-geolocation-of-my-ipaddress/666127b51e56d61567f91b4d?commentId=66618f1609e34b487ca2560a and https://www.xfinity.com/support/articles/correct-geolocation-data may help you correct the location info.

Changing your public IP may or may not change where these third parties think you are located. If you're using your own modem and router, you can use the router's "clone MAC" feature to change your IP.

If you're using a rental Comcast device, they do not provide a way to change the IP address, and they won't change it for you, so you'd have to:

swap out the gateway for another, or
place the gateway in bridge mode and connect a Wifi router, or
replace your gateway with customer-owned equipment

A VPN is another possibility. If you use one your public IP won't actually change, but systems you connect to will see the IP provided by the VPN rather than your actual public IP.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Your Home Network

user_2j3sy0

IP Address

XfinityArmand

user_2j3sy0

XfinityArmand

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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