Visitor

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1 Message

09/15/2026 10:49 PM

IP adress changed overnight

IP. address changed and now market is incorrect. It changed from Philadelphia to New York. Need fixed

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Official Employee

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2.8K Messages

6 days ago

Thanks for meeting us here in our community, @user_xoc0bi. We're happy to help.

 

To update your IP address, you can manually release and renew it.

 

For Windows 10/11:
Open Command Prompt as Administrator.
Type `ipconfig /release` and press Enter.
Then type `ipconfig /renew` and press Enter.

 

-For Mac OS X:
Close any open internet apps.
Go to the Apple icon > System Settings > Network.
Select your connection type.
Click Details > TCP/IP.
Click Renew DHCP Lease.

This process helps refresh your IP address when needed.

 

Here's the article if needed: https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address.

(edited)

Expert

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121.4K Messages

@XfinityLinda​ 

FWIW. Doing that on a computer/device that is connected to a stand-alone router or a combo modem/router gateway device will only serve to renew/change the LAN (private) IP address that is assigned to a computer/device by the router's built-in DHCP server. It will not renew the WAN (public) IP address that is assigned to the router by Comcast's system/DHCP server.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Expert

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121.4K Messages

5 days ago

@user_xoc0bi 

You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else who lived in that other area. 


Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a back-burner thing to get corrected. The only thing that you can do is to report it. You can try this;


https://www.maxmind.com/en/geoip-location-correction 


https://support.google.com/websearch/contact/ip/ 


https://ipinfo.io/corrections 


https://www.whatismyip.com/ip-address-geolocation-incorrect/ 


https://ipregistry.co/data-corrections 


Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.


You can also try this;


If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.


And you could also try using a VPN service but it's a crapshoot on what IP / endpoint geolocation will be presented to their servers.

Official article: https://www.xfinity.com/support/articles/correct-geolocation-data 

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