iPhone and MacBook won't stay connected to home wifi network

I have always had this issue with my Apple products on my home network since starting my XFINITY service 2 months ago. It is a consistent issue. Again, I do not have this issue with my Apple products and any other wifi network, only my home network through XFINITY. 

Thanks for confirming. If you are currently connected to your network on your devices, can you go into your settings and Forget the Network? Once you do, restart your device then connect to your SSID. Let me know how that goes.

I tried that, and it didn't help the situation. 

This issue isn't happening with these same devices on any other network - only my home xfinity network. In fact, this issue hasn't ever happened with these same devices with any other network. I don't believe this will be an issue that Apple Support will be able to help me resolve, since it seems to be a communication error between the xfinity network and my devices. I believe the issue is on the network side, because when I look for my network name in the list of available wifi, it doesn't show up as being password protected, rather, it displays as being an open network without any password protection. What might be the cause of that?

Xfinity sure doesn't seem too concerned about resolving this issue either unfortunately.... Thankfully I haven't had issues with my Hisense TV, but I'm still having issues with my MacBook and iPhone. I have manually enter the wifi network into my MacBook to reconnect (even if I never disconnected by taking my laptop elsewhere or connecting to another network). In my iPhone I have to wait until my wifi network reappears as password protected after it first appears as not password protected. I don't know what's going on, but it hasn't changed at all on my end.

@user_cnolrp Thanks for adding to the thread. What troubleshooting have you done to make sure the Apple devices stay logged on?

Hi @user_17kgid Have you always had this issue with your Apple products? When did this start happening? I know you mentioned you are not seeing it with your Hisense Tv, are you seeing it with other devices?

I have always had this issue with my Apple products since beginning my home service with Xfinity. I have never had this issue elsewhere with my Apple products. I do not have this issue with my non-Apple products on my home network.

@JenniLynnR Are you experiencing the same connection issue on devices connected with an ethernet cable? If you have not attempted, can you test the connection with an ethernet cable? It will assist in determining the cause of the issue. One of our forum experts has put together some awesome troubleshooting tips so you'll want to check those out to assist with determining the cause.

@XfinityBradM - how do you suggest that we connect an ethernet cord to our cell phones? to our laptops that no longer offer ethernet ports? Let alone you expect us to have ethernet cords at our house? This is obviously not a solution for troubleshooting. 

@XfinityGabriel - I have already tried each of these troubleshooting options multiple times. Obviously I receive a good internet health status when I run the test, because I have to connect to the internet to run the test. Once a device is connected to the wifi there isn't a problem. As it's been stated by me in the original thread and by all other users who have commented that they are experiencing the same issues, the probably lies in Apple devices staying connected to the internet. Apple devices routinely drop connection and are not necessarily easily reconnected. For example, I have to manually put in my network information when I connect my MacBook to my wifi network (I cannot select the network from the list of available networks even though it appears, because it appears as not password protected even though it is, and so the connection will not be successful). My iPhone 11 will randomly drop my wifi network and will not automatically reconnect (my MacBook also won't ever automatically reconnect). When I attempt to reconnect my iPhone to my network, I must wait a few seconds after opening the screen that shows available wifi networks until the network refreshes to show as password protected rather than an open network. This issue continues to remain and continues to be frustrating with Xfinity consistently not offering real or valid or even sensical solutions.

user_17kgid thank you for following up with us regarding your connection concerns. Given that only Apple devices are coming across this particular issue does make us want to at least consider contacting Apple support to take a look at things. This could be related to some form of security feature/update within the iOS system.

@XfinityMarcus - if it's an Apple thing, then why would my same Apple devices stay connected to every other single network to which I connect them? It is only my home network that they will not connect to. So clearly the issue has to do with some sort of settings from Xfinity that impact my Apple devices on my home network. 

@user_17kgid Thank you for keeping us posted so we can continue helping with your internet connection. I rely on my connection every day so I want to help you get to the bottom of this. Which version of the Xfinity gateway do you have installed? What is your Network Security mode set to?