Is residential speed plan increase done remotely or does it require a technician visiting the residence?

Now that I have the Arris G54 gateway activated, setup, and working to take advantage of the faster 100mbs upload speed offered in my service area, I have started thinking about possibly changing my plan to a faster download speed. I am currently on the 500mbs download plan and am looking at maybe the 800mbs or the 1 gig download plan. This would be residential not business.

The question I have about this is if I do increase my speed to either of the faster download plans, is that something Xfinity can do remotely or does it require a service technician coming out to the residence and making a change out at the pole where the coaxial cable from the house connects to the Xfinity connection on their cable?

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XfinityJanelle

Official Employee

•

1.3K Messages

4 months ago

Hi @user_67e981! Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the next generation upgrades. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

0

EG

Expert

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107.1K Messages

4 months ago

@XfinityJanelle

Would you please answer the poster's question here on the open forums so that other readers may learn ? Thank you.

3

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user_gd8ayd

1 Message

What's the big secret? Xfinity keeps sending me messages that they will increase my speed for free...BUT...they can only do it if a technician comes to your house to do it. They have a link you can click to make an appointment, but they never say what they need to do when they get to your house.

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2 months ago

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user_5f3epa

6 Messages

@user_gd8ayd That's odd. I can't imagine it would take more than them upgrading your speeds in their system and then a simple restart of the device on your end.

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2 months ago

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XfinityThomasA

Official Employee

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1.8K Messages

user_gd8ayd - As part of our ongoing network upgrades, we're increasing Xfinity Internet upload speeds for customers across our footprint. From California to New Jersey, from New York to Florida, and everywhere else in between--eligible customers in certain areas will receive up to 10 times their current upload speeds at no additional cost.

Eligibility
Customers will not receive faster upload speeds if they:

Do not reside in a Enhanced Speed market
Have Internet Essentials/Internet Essentials Plus or Prepaid Internet
Customer owned and managed (COAM) modems that are not the approved list at this time
Have an XB2 or XB3 Xfinity Gateway
Are on a Legacy speed tier* (examples include Blast! Pro+, Performance Select, etc. -- some exclusions apply)
*Some Legacy speed tiers are eligible and will be broken down per division

Check out our Knowlegebase regarding upgraded speeds in enhanced speed markets here.

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2 months ago

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Your Home Network

user_67e981

Is residential speed plan increase done remotely or does it require a technician visiting the residence?

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