Contributor
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182 Messages
Is this FDX?
Got this in an email today. I have to believe we are finally getting FDX as I was told a few month ago by a tech that my area would skip midsplits and just go straight to FDX. If so what sort of speeds and I looking at as I have an XB10 modem I got a couple of months ago from an Xfinity store.
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Continuing to enhance the Xfinity networkBringing customers like you the ultimate internet experience is always our number one priority. In the coming days, we'll be doing work in your neighborhood to continue the evolution of our next-generation Xfinity network. This will ultimately allow us to offer equally fast, multigigabit upload and download speeds and is yet another example of how our network is constantly evolving so you can have a powerful connection today and a faster, more reliable tomorrow. We're scheduled to do work in your area on 01/09, affecting service at XXXX XXXXXX Ave. While we will make our best effort to stick to the dates provided, sometimes factors beyond our control – like weather – may cause us to shift the schedule. We'll confirm via text the day before work starts. How this work will affect you You can expect service outages while our teams work to make these enhancements. They will work as quickly and efficiently as possible to limit the duration of these outages and finish work within the day. This downtime will affect all your Xfinity services, and if you are an Xfinity Voice customer, be aware that you will not be able to call 911 from your wired phone line during this time. How to stay informed Please take a moment to confirm your mobile number is up to date on your account. We will send automated text updates, including a reminder the day before work is scheduled to begin and when service is restored. |
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XfinityMarshante
Official Employee
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866 Messages
28 days ago
Hello @Aceq2jot, thank you for taking the time to leave a post. That’s great news! If your area is upgraded to FDX, the speed tiers would look like this: X-300: 300 Mbps, X-500: 500 Mbps, X-Gig: 1,000 Mbps (1 Gbps), X-2Gig: 2,000 Mbps (2 Gbps). Right now, FDX is only available in select areas, and based on the email you received, it looks like your area is being upgraded to the enhanced next-generation speeds, which is part of the mid-split plan. If you’d like, I can check your address to confirm what’s available and what speeds you can expect. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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